WE’RE HERE IF YOU NEED US
Let’s get you
back to the story.
For app questions, playback issues or feedback, send our support team a note. We’ll help you find the next step.
DROP US A LINE
Ryos Sees support
Tell us what happened and we’ll take a look.
HELP US HELP YOU
A few helpful details
Include your device model, operating system and app version. Describe what you expected, what happened and any steps that led to it. For playback trouble, mention the series and episode. A screenshot may help.
Please do not send passwords, verification codes or full payment card details.
QUICK CHECKS
Try these first
- Close and reopen the app, then try the episode again.
- Check your internet connection or try another network.
- Check the App Store for an app update.
- For audio trouble, check your device volume and connected headphones.
A FEW COMMON QUESTIONS
Quick answers
A video will not load or keeps buffering.
Check your connection, close and reopen the app, then try again. If one episode is still affected, email the series title, episode number and any error message.
The app will not open or stops responding.
Close the app completely and open it again. If the issue continues, restart your device and check for an app update. Include your device model and operating system when you contact us.
I have a question about a purchase or subscription.
Email us the purchase date, item name and a description of the issue. For Apple-billed subscriptions, manage them in your device settings under your name, then Subscriptions. Apple determines eligibility for refunds of Apple-billed purchases.
How do I ask about my personal information?
Email us with “Privacy request” in the subject and describe what you need. See our Privacy Policy for information about handling through this website and support contact.